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Frequently asked questions
Browse common questions by brand, or just raise a ticket above.
brandso.co.uk
What is The Brandso Group?
We're a UK-based group of businesses — Find Carers, Policy Base, ProCare Hub and Brandso Studios — built to solve the connected problems care providers and growing businesses face, all under one roof.
Which of your brands should I contact for my issue?
Submit a ticket here and describe your issue — our team routes it to the right specialist. If you already know which brand it concerns, just mention it in the subject.
How quickly will I get a response?
We aim to respond to every ticket within one working day. You'll get an email confirmation with a ticket ID as soon as you submit.
Do I need an account to raise a ticket?
No — just your email address. You'll get a ticket ID by email that lets you track and continue the conversation without creating an account.
How do I get in touch with a specific division directly?
You can visit their site directly — find-carers.co.uk, policybase.co.uk, procarehub.co.uk or brandsostudios.co.uk — or raise a ticket here and we'll make sure it reaches them.
Find Carers — find-carers.co.uk
How does Find Carers work?
We're a marketplace connecting families and care organisations with verified, ready-to-work carers and support workers — post a job and start receiving applications right away.
How are carers verified?
Every carer on the platform goes through our verification process before they can apply for roles, so you can hire with confidence.
What types of care settings do you support?
Children's homes, adult supported living and domiciliary care providers across the UK.
How fast can I fill a vacancy?
Most organisations hire qualified staff within days rather than weeks — post your job and start reviewing candidates immediately.
I'm a carer looking for work — how do I apply?
Create a profile on find-carers.co.uk and start applying to live vacancies. If you run into an issue, raise a ticket here and we'll help.
Policy Base — policybase.co.uk
What does Policy Base provide?
CQC and Ofsted-aligned policies, procedures and hands-on compliance support, so your service stays inspection-ready year-round.
Are the policies kept up to date with regulation changes?
Yes — policies are maintained and updated as CQC/Ofsted requirements change, so you're never left working from an outdated document.
Can Policy Base help us prepare for an inspection?
Yes, our compliance support is hands-on — raise a ticket with your inspection date and what you need, and our team will help you prepare.
Is Policy Base suitable for both adult and children's care services?
Yes, our policy library covers both CQC-regulated adult care and Ofsted-regulated children's services.
How do I request a new or updated policy?
Raise a ticket with the policy name or topic you need and our compliance team will get back to you.
ProCare Hub — procarehub.co.uk
What kind of training does ProCare Hub offer?
Accredited online courses that meet UK care standards, including mandatory training for carers and support workers.
Will my staff get certificates?
Yes — completed courses issue certificates you can use as evidence of compliance.
Can I track my team's training progress?
Yes, the ProCare Hub dashboard shows course completion and compliance scores across your staff.
Is the training accredited?
Yes, all courses are accredited and built to meet UK care sector standards.
I'm having trouble accessing a course — who do I contact?
Raise a ticket here with your account email and the course name, and our support team will sort it out.
Brandso Studios — brandsostudios.co.uk
What services does Brandso Studios offer?
Websites, branding and content for businesses in any sector, plus 360° digital marketing including SEO, PPC and social media.
Do you only work with care sector businesses?
No — Brandso Studios works with businesses in any sector, not just care.
Can you design more than just a website — like branding or print?
Yes, we cover logos, leaflets, uniforms, ID cards and full brand identity work alongside web design.
How do I start a new project?
Raise a ticket describing what you need and our team will follow up to scope the project.
I have an issue with a live website or campaign — how do I report it?
Submit a ticket with details of the issue (site/campaign name and what's wrong) and we'll prioritise it.